What we collect
Account details, contact information, billing records, usage telemetry, uploaded media, generated assets, and workflow metadata.
How MemoriaMind handles the information that powers scene-aware memorial workflows.
This policy explains what we collect, how we use it, and how we protect it when you browse the site, create an account, upload source material, generate proposals, or work with spatial review features inside the platform.
Effective May 16, 2026
Applies to website and platform use
Why we collect it
To operate the product, secure accounts, render scenes, process payments, improve quality, and support customer communication.
Who may receive it
Trusted service providers that help us host, analyze, store, secure, and process the services on our behalf.
1. Information we collect
We may collect the following categories of information:
- Account information such as your name, email address, organization, and authentication details.
- Transaction and subscription information used to manage billing and account access.
- Support and contact information when you submit inquiries or request help.
- Workflow inputs such as text prompts, images, video, 3D files, scene references, Street View context, and related project notes.
- Workflow outputs such as generated concepts, staged scenes, captures, derived files, and related metadata.
- Technical and usage data such as browser details, device information, IP address, page activity, and diagnostic logs.
2. How we use information
We use information to provide, maintain, and improve the services, including to:
- Create and manage accounts.
- Authenticate users and protect the platform from abuse.
- Render, store, proxy, and deliver uploaded or generated media.
- Support scene-aware proposal generation, object review, and related workflow features.
- Process subscriptions and payments through third-party payment providers.
- Respond to support requests and communicate product or account updates.
- Monitor performance, investigate incidents, and improve reliability, usability, and safety.
- Comply with legal obligations and enforce our terms.
3. How we share information
We do not sell your personal information. We may share information with:
- Infrastructure and storage providers that host application data and media.
- Payment, authentication, analytics, and communication vendors that help operate the service.
- Professional advisors, regulators, or law enforcement when disclosure is required or reasonably necessary.
- Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets.
Uploaded and generated media
Project assets may be stored so you can revisit proposals, review scenes, resume editing, and export deliverables later.
Cookies and diagnostics
We may use cookies, local storage, and similar technologies for sessions, preferences, analytics, and security.
Retention
We retain information for as long as needed to provide the services, satisfy legal requirements, resolve disputes, and enforce agreements.
4. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information. You may also be able to object to certain uses or request portability of data you provided to us.
To submit a privacy request, contact privacy@memoriamind.com. We may need to verify your identity before processing a request.
5. Security and children’s privacy
We use administrative, technical, and organizational safeguards intended to protect information, but no system can be guaranteed fully secure. Please protect your credentials and notify us promptly if you suspect unauthorized account access.
The platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the service.
6. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the website, the platform, or other appropriate communication channels. The policy above is effective as of May 16, 2026.
7. Contact
Questions about this policy can be sent to privacy@memoriamind.com.
MemoriaMind
Minneapolis, Minnesota, USA